Being An Effective Salesperson

If you’re reading this, there is a good chance that you are in sales. No matter what you’re selling, we all have something in common. At the end of our sales presentation, we want to close the deal. I own and operate a janitorial business. Our work is...

The Service Industry Deserves Respect, Too!

My husband and I have owned a janitorial service for the past twenty years. We are part of the larger picture called the service industry, which includes many kinds of businesses. Here is my concern. Like other service businesses,  we put in long hours and work very...

No Excuse For Rudeness

My husband and I have been in the janitorial business for twenty years. We offer free estimates on potential jobs. We show up promptly which we are complimented for, walk through the property taking our measurements, and listen very carefully to the client’s...

Too Many Fish In The Sea

My husband needed tires for his cargo van and called around town to get pricing. Deciding on Sears Auto Center, he arrived at the crack of dawn, to be first in line to get the job done. The price quoted on the phone turned out to be incorrect. What a surprise! (Yes,...

AT&T…Get Your Act Together!

I just received my 55 th call in seven months from AT&T representatives, asking me if I would like to advertise my commercial cleaning business in their Yellow Pages. Each time, I told the representative that I’ve been advertising my business in The Yellow...

Making A Lasting Impression

When applying for a job , there is a fine line between tooting your own horn and bragging. I don’t believe it is necessary to tone yourself down when applying for a job out of fear of intimidating the interviewer. Be True To Yourself But I do think there’s...

Setting The Mood For Good Customer Service

If you expect good customer service, you can set the mood for a positive experience. Imagine the following scenarios: You walk into a store to make a purchase and the salesman sees you as he’s finishing up with another customer. He walks over to you with an...

Get The Chip Off Your Shoulder

Quitting a job, being laid off or fired is no picnic but beware of bringing your negativity and grudges to the next step…Interviewing for a new job. Walking in to an interview with a chip on your shoulder will not win you any brownie points with a prospective...

Acing That Interview!

I love to help young people prepare for college interviews. I’ve seen the smartest, most articulate students get all tongue tied when a curve ball is thrown at them. No-one likes walking out of an interview feeling like they’d like to rewind the clock and...