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Becoming a “people person” is the #1 best tool a salesperson has to work with. Every customer wants to feel special and important as an individual. I often hear salespeople complain that they can’t remember the names of repeat customers. That’s forgivable but forgetting a face is not! It’s not enough to hand customers I’m a home “seller” and with the economic woes in this country, it’s a tough role to be in. Personally, I believe from what I have experienced, that if given a choice… a Realtor would prefer to invest their time in a Buyer rather than a Seller. Why? It’s simple arithmetic. It’s a hot Today, I heard another story about the little guy (in this case a Doctor in a sole practice) being pushed out of business by the much bigger guy who opened up next door (an out patient hospital clinic specializing in the same field). There is no fighting back…no recourse…just the grim reality that everything Yesterday, my husband and I met with an AT&T representative from the Real Yellow Pages to finalize the ad for our janitorial business. This is a yearly ritual and one that aggravates me beyond words. Each year, clients are assigned a new representative.There is no continuity or familiarity between clients and salespeople. This is I am a little creature of habit…As outgoing as I am, when it comes to trying new things, I drag my feet. Yesterday I was a client at the Water Lilly Wellness Salon in Asheville. I recently read an article about the salon and the fact that everything they used on their clients was Have you ever watched a commercial, an infomercial, or read a magazine advertisement and questioned the promises being made. Car dealer on a TV commercial is looking into the camera and yelling,” Come on down in the next hour…yes, the next 60 minutes and we’ll give you the deal of a lifetime! No-on else Today, I was in a store and the first thing I noticed was how sloppy the staff looked. There were three young women working with customers and all three women had unkempt hair that hung in their faces. Two were wearing khaki pants that were too tight and one bent over and gave the I love helping businesses reach their potential. I am an idea person…But the difference between me and the charge you an arm and a leg marketing consultant is simple…I have years of experience writing about businesses through the eyes of the consumer and I understand who they are..what they want and how to give Today while shopping at Home Depot, I mentioned to the head of one of the departments how much I appreciated being greeted by almost every employee as I cruised down the aisles. She laughed and said some customers actually got aggravated with the practice and complained about it. Folks..I’m baffled. We complain when we Tonight I attended a ribbon cutting/networking event for two new businesses that opened recently in downtown Asheville. It was one of the best events I have attended since opening my chocolate business nine years ago. The energy in the room was full throttle and people semed genuinely happy to be there. I love meeting  |
Previously a columnist for The Asheville Citizen Times, Rapid River Magazine, and Savvy Discounts, Debi also created and hosted a radio talk show called "You've Been Caught... Being Nice!" Debi and her husband Richard have four chidren, one granddaughter, and are the owners of JDR Cleaning Service, Inc. Richard is a North Carolina Real Estate Broker.
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Copyright © 2012 Debi Drecksler - All Rights Reserved
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Debi Drecksler's passion is writing for and about the "guy on the street."
