Acing That Interview!

I love to help young people prepare for college interviews. I’ve seen the smartest, most articulate students get all tongue tied when a curve ball is thrown at them. No-one likes walking out of an interview feeling like they’d like to rewind the clock and...

Developing Effective People Skills

Becoming a “people person” is the #1 best tool a salesperson has to work with. Every customer wants to feel special and important as an individual. I often hear salespeople complain that they can’t remember the names of repeat customers. That’s...

An Open Letter To The Real Estate Industry

I’m a home “seller” and with the economic woes in this country, it’s a tough role to be in. Personally, I believe from what I have experienced, that if given a choice… a Realtor would prefer to invest their time in a Buyer rather than a...

Bigger Is Not Always Better

Today, I heard another story about the little guy (in this case a Doctor in a sole practice) being pushed out of business by the much bigger guy who opened up next door (an out patient hospital clinic specializing in the same field). There is no fighting back…no...

AT&T..The Real Yellow Pages..A.K.A. The Big Ripoff!

Yesterday, my husband and I met with an AT&T representative from the Real Yellow Pages to finalize the ad for our janitorial business. This is a yearly ritual and one that aggravates me beyond words. Each year, clients are assigned a new representative.There is no...

Best Three Hours Of My Day!

I am a little creature of habit…As outgoing as I am, when it comes to trying new things, I drag my feet. Yesterday I was a client at the Water Lilly Wellness Salon in Asheville. I recently read an article about the salon and the fact that everything they used on...

Tell The Truth…We’re On To You!

Have you ever watched a commercial, an infomercial, or read a magazine advertisement and questioned the promises being made. Car dealer on a TV commercial is looking into the camera and yelling,” Come on down in the next hour…yes, the next 60 minutes and...

Appearances Do Count!

Today, I was in a store and the first thing I noticed was how sloppy the staff looked. There were three young women working with customers and all three women had unkempt hair that hung in their faces. Two were wearing khaki pants that were too tight and one bent over...

Just Keep On Being Friendly…I Love It!

Today while shopping at Home Depot, I mentioned to the head of one of the departments how much I appreciated being greeted by almost every employee as I cruised down the aisles. She laughed and said some customers actually got aggravated with the practice and...