When I moved into my new townhome last winter, I ordered cable television and internet access from Charter Communications. I was a first time customer and was offered a special price for six months. At the end of the six months when my price increased, I called the company to see if there were any other specials available. The agent told me that there was one but it was much higher and included services I did not need. She informed me that if I had called before the original special had expired, I could have renewed it for another six months.
Let’s stop and think about what the agent said. If I had called before the original special had expired, I could have renewed it for another six months. Wonderful news except for one important fact…No-one from Charter Communications bothered to give me that information when I signed up to use their services!
When I mentioned this important fact to the agent, she immediately apologized for any inconvenience this may have caused me and asked if there was anything else I needed. I asked to speak to a supervisor. The agent said there was nothing a supervisor could do for me and once again offered me the opportunity to sign up for the newer and more expensive special. I told her that I did not want her more expensive special and that I had every right to speak to a supervisor. This went on for several minutes. Poor lady…I completely got her off her script. She became very flustered and put me on hold.
Ten aggravating minutes later, a supervisor came on and asked me to repeat the entire story. End result…I received my original special for another six months.
I’m seriously thinking about billing Charter Communications for my wasted time and my trip to the drugstore for an extra large bottle of pain reliever.
