Being An Effective Salesperson

If you’re reading this, there is a good chance that you are in sales. No matter what you’re selling, we all have something in common. At the end of our sales presentation, we want to close the deal. I own and operate a janitorial business. Our work is...

The Service Industry Deserves Respect, Too!

My husband and I have owned a janitorial service for the past twenty years. We are part of the larger picture called the service industry, which includes many kinds of businesses. Here is my concern. Like other service businesses,  we put in long hours and work very...

No Excuse For Rudeness

My husband and I have been in the janitorial business for twenty years. We offer free estimates on potential jobs. We show up promptly which we are complimented for, walk through the property taking our measurements, and listen very carefully to the client’s...

Too Many Fish In The Sea

My husband needed tires for his cargo van and called around town to get pricing. Deciding on Sears Auto Center, he arrived at the crack of dawn, to be first in line to get the job done. The price quoted on the phone turned out to be incorrect. What a surprise! (Yes,...