The Gem I Found In The Mountains

I’ve searched my entire adult life for a hairdresser who understood my hair. It hasn’t been easy. One day I approached a woman who had thick curly hair and a great haircut and asked her if she minded sharing the name of her hairdresser. She said her name...

Being An Effective Salesperson

If you’re reading this, there is a good chance that you are in sales. No matter what you’re selling, we all have something in common. At the end of our sales presentation, we want to close the deal. I own and operate a janitorial business. Our work is...

The Service Industry Deserves Respect, Too!

My husband and I have owned a janitorial service for the past twenty years. We are part of the larger picture called the service industry, which includes many kinds of businesses. Here is my concern. Like other service businesses,  we put in long hours and work very...

No Excuse For Rudeness

My husband and I have been in the janitorial business for twenty years. We offer free estimates on potential jobs. We show up promptly which we are complimented for, walk through the property taking our measurements, and listen very carefully to the client’s...

Listen Caller, I Am NOT Married To Tony Baloney!

Sixteen months after receiving our new business number from AT&T, we are still receiving at least a dozen calls a day for the previous “assignees ” of this number. It wouldn’t be so irritating if they didn’t owe money to almost every...