AT&T…Get Your Act Together!

I just received my 55 th call in seven months from AT&T representatives, asking me if I would like to advertise my commercial cleaning business in their Yellow Pages. Each time, I told the representative that I’ve been advertising my business in The Yellow...

Making A Lasting Impression

When applying for a job , there is a fine line between tooting your own horn and bragging. I don’t believe it is necessary to tone yourself down when applying for a job out of fear of intimidating the interviewer. Be True To Yourself But I do think there’s...

Setting The Mood For Good Customer Service

If you expect good customer service, you can set the mood for a positive experience. Imagine the following scenarios:You walk into a store to make a purchase and the salesman sees you as he’s finishing up with another customer. He walks over to you with an...

Get The Chip Off Your Shoulder

Quitting a job, being laid off or fired is no picnic but beware of bringing your negativity and grudges to the next step…Interviewing for a new job.Walking in to an interview with a chip on your shoulder will not win you any brownie points with a prospective...

Acing That Interview!

I love to help young people prepare for college interviews. I’ve seen the smartest, most articulate students get all tongue tied when a curve ball is thrown at them. No-one likes walking out of an interview feeling like they’d like to rewind the clock and...