What A Great Networking Event

Tonight I attended a ribbon cutting/networking event for two new businesses that opened recently in downtown Asheville. It was one of the best events I have attended since opening my chocolate business nine years ago. The energy in the room was full throttle and...

Setting The Mood For A Positive Outcome

What happens when the job you were hired to do and the salary and/or bonuses you were promised get compromised by an employer who suffers from a sudden case of brain fog?My advice…Nip it in the bud as quickly as possible or the situation will only get worse....

Formula For Success

With all the economic woes in this country, I believe it’s a perfect time for businesses to work on improving customer service skills. Even if numbers are down and things are looking bleak, businesses need to stay focused on the customers who have remained loyal...

More Incompetence…

This morning, I went to make a call on my house phone and the phone was dead. I then called my house number from another phone only to hear a recording … this number is no longer in service and the new number is…. AT&T had (without my authorization)...

Holiday Shopping

I took an hour today to go holiday shopping at the mall. School was cancelled because of the snow and the mall was filled with people. Almost everything was on sale even merchandise that normally wouldn’t be reduced until after the holidays.What really impressed...

Offer Good Service Or Lose Your Customers

In the course of shopping for things we need for our new townhome, I’ve observed something over and over again. With the sluggish economy, many workers in the sales industry have little business and lots of free time on their hands. They fall into two...

Venting Again About Incompetence In Business

I’m still annoyed about the mistakes that are made that take up so much time to fix. One column (Incompetency on the Job) isn’t enough venting for me…I’ve just about had it with incompetency.We have no gas in our town and because of this gas...

Don’t Be Intimidated By The Competition

Someone very special to me went for a job interview today and walked away thinking about the fact that seven applicants were being considered for one job.I asked how he felt the interview went… As he played it back for me, he highlighted all the positive things...

Our Little Mountain Town

Our little mountain town is growing. With this growth comes lots of changes…one of the most obvious being the bigger businesses and chain stores that have come to town.The down side of this is, it has pushed many of the little guys right out of business . Some...

Reputation And Trust Go "Hand In Hand"

Yesterday I talked about reputation. Today the subject is trust….As far as I’m concerned the two go hand in hand. Trust is what your reputation is built on. Take it away and you’ve tarnished not only your reputation but your relationship with...