I remember when we opened our commercial cleaning business 17 years ago and my husband went to give a free estimate for a strip and wax job. “You’ve got the job” the man said as my husband went to measure the floors. “Sir, I haven’t given you a quote” he said looking at the man quizzically. ” It doesn’t matter” the man replied…”You’re the only one who showed up on time.”
Punctuality makes a huge difference in the sales and service industry. Clients do not like to be kept waiting…It is the quickest way to start off on the wrong foot. If a delay can’t be avoided a phone call is mandatory. A client has worked you into their schedule and they deserve consideration.
Competition is fierce in the world of business and it’s the respectful things you do that often have the biggest impact.