Getting The Job Done

Taking on a big task? There are several ways to tackle it. Some folks like to get right into it and get it done. Others wait until the last minute and work nonstop ….the adrenaline rush fueling them. And some people like to allocate time each day to work on the...

Patience Is A Virtue

If I was asked to give one important piece of advice to young entrepreneurs I would say…Learn to be patient… Success doesn’t happen overnight.We live in an instant gratification world…I remember the line from Willy Wonka..I want it now! But...

Punctuality Makes A Big Difference.

I remember when we opened our commercial cleaning business 17 years ago and my husband went to give a free estimate for a strip and wax job. “You’ve got the job” the man said as my husband went to measure the floors. “Sir, I haven’t given...

An Example Of Outstanding Service

Today I met a young car salesman recently out of college. If I was the mystery shopper for the company he worked for, he would have received an A+ for his customer service!To begin with, his eye contact was unfaltering. As we spoke, he stayed focused on me completely,...

Caring About Your Customers

After several years of interviewing people for my newspaper and magazine columns, I became what I call a detail person. I was a better listener…more attuned to what the person I was interviewing was sharing with me.I found that this has helped me tremendously in...

Lessons Learned

The greatest lessons I received on being a successful entreprenuer came from observing my Father in action. As a young girl, I jumped at every opportunity to be by his side listening and learning.I remember one day watching an irate customer come flying through his...